Monday, November 5, 2012

Cancellations

Travel Agency, Tel Aviv Shopping Center, Israel

 - The airline cancelled my reservation?
- Yes.
- Then they have to offer compensation.
- No.
- Why not?
- You didn't pay for the ticket.
- If I paid for the ticket it wouldn't be a reservation, it would be a ticket. If they cancel a reservation they have to arrange another flight. They can't just cancel it.
- They can. If you don't pay for your ticket within 24 hours they automatically cancel all reservations. That's industry policy.
- I came back here a half hour after making the reservation.
- They still can cancel your reservation.
- What is a reservation if the airline can cancel at any time?
- I told you. You have to pay for the ticket for the reservation to be held.
- What does "held" mean if they can cancel it any time? They aren't holding anything.
- I don't have time for this.
- What is really going on here? Did you make a mistake? Was there never any flight?
- No. You didn't pay, so there is no reservation.
- Do you get some pleasure out of lying like this?
- You can leave now.
- I can leave any time. Now I want to know why you are lying.  I know you are lying, you know I know, and you don't care. Why don't you care?
- We don't do things in the same way here.
- That's true. I have been in plenty of places people lie and cheat, but I can't remember being anyplace else where people openly lie,  don't hide or make excuses.
- We don't have to make excuses to you. You don't  like us, we don't like you.
- You don't like Americans? At least we don't proclaim ourselves to be liars and thieves.
- Get out.
- I'm almost out. Standing at the door. I'm trying come up with something better to say about your contempt for the truth.
- I told you to get out.
- Yes, I heard you. You want to cancel the conversation like you cancelled my reservation. If you don't get money the words don't count.
- I'm telling you, get out.
- I'm going. Absolute contempt for the truth. They should put it in the guide books.
- Now!
- I'm going. One step, see? I'm gone.